Emergency IT Support

Emergency IT Support

We recommend addressing your concern by applying a formal process including situation appraisal, problem and root cause analysis.

Typical steps are:

  1. Agree with customer on plan and budget for solution, implementation etc.
  2. If relevant dial in to end customer system for advice or support
  3. We may use Kepner Tregoe method here. KT method is a simplistic, systematic approach to rational problem solving, ref. http://www.kepner-tregoe.com/consulting-services/root-cause-analysis/